Attention: There will only be a refund if the participant has taken out cancellation insurance at the time of registration, otherwise the participant will not be entitled to any possible refund.
- What is a cancellation insurance?
It is an insurance that will refund the amount you paid for your registration (except the insurance amount) as long as there is a justified reason within the clauses contemplated (here is the list): https://avaibooksports.com/docs/seguros-de-cancelacion/cancellation-insurance.pdf
- What is the value of the Insurance?
The insurance amount to be paid at the time of registration is 15% over (registration fee + platform fee).
- Coverage period?
Coverage begins at the time of enrolment and ends with the start of the event for which it was taken out
- Is there a deadline for requesting reimbursement?
Yes, reimbursement must be requested within the coverage period mentioned above, which is always before the start of the event.
- Does the policy cover Covid-19?
Yes, Covid-19 is considered a serious illness and therefore, if you are diagnosed and cannot attend the event because of it, you will be covered. We remind you once again of all the cases covered so that you can keep them in mind: https://avaibooksports.com/docs/seguros-de-cancelacion/cancellation-insurance.pdf
- How to use the cancellation insurance?
If you contracted the cancellation insurance during the registration process and you want to request a refund, you will need to do the following procedure:
Send a reimbursement request to the following e-mail address:
Indicate in the communication:
a. Registration ID, attaching the registration proof;
b. Reason for cancellation with supporting documents.
When the file is opened, you will receive confirmation and be informed about the next steps. If you have any questions, you can contact RibéSalat by e-mail at
- When canceling the registration, the participant is no longer entitled to receive the participation kit.
